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Why you can trust iamWaitress

I have toured the country to spend time with the highest service-rated restaurants in the country in order to give you the best ideas and information available. If I don’t already have the answers, I make calls and ask the right questions to the right people, and then I give you that information.

The ideas and suggestions I present aren’t always the most popular, but they work when you use them. I’ve spent my time in the industry honing the craft of service and leadership and am here to help you think, feel and act in the way that will give you the most confidence, best team and highest income possible.


  • Fast! Complete one subject in under 20 minutes or take the entire course in a few hours
  • Increase your sales and increase your tips
  • Online--no books, paper or flashcards
  • Forever access
  • Managers, train your entire service team and increase revenue
  • 100% Money Back Guarantee


Gradual build-up of information Interactive: this course keeps you engaged Q&A Multiple choice


7 Types of Restaurant Guests and How to Please Them All

7 Types of Restaurant Guests (and how to wait on them.)   Different people are coming to your restaurant for different reasons. Each individual has an expectation of the evening and within that expectation is an energy. You are there…

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8 tips to earn higher tips

8 tips to earn higher tips   Whether you have three tables all night or 30, you want to earn as high of a tip as you can from every table. This article will provide tips for waiters to help…

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Seating Guests Like A Pro: Table Mapping and Section Planning

Table mapping and section planning   When you do a great job in taking reservations you essentially create a how-to-proceed-with-your-night reference manual. You’ll be looking at the reservations and spending a lot of time with your dining room table map.…

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What is table mapping?

Q: What is table mapping?   A: Important!   So, here's the deal. Anyone can seat a four top at a four top and a two top where the two top's go. The real skill is:   Making your guests…

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have a question about serving, team serving, managing, food or drink, or etiquette? Just ask!