Service Trifecta Focused: Hospitality, Precision and Knowledge.
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    • Manager Newsletter to help manage a team.
    • Server Newsletter to help manage a section.
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    • ...and some fun stuff you don't.

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The iamWaitress Motto

"We, the men and women of the FOH, promise to serve, teach, and lend a helping hand to any fellow server or to any one who aspires to become better in their craft of service and hospitality. We must fight hard to raise the bar of our profession and will help and assist anyone who shares our goal of becoming better. While we strive always to become the best we can be, we also strive to help others become their personal best. We are not stingy with our knowledge, but share all we know with whomever respects the craft and wants to learn more."

It’s time someone shines a spotlight on excellent service teams. The hard work, commitment, and daily education it takes to be superior in this business has been dismissed for too long."
-Jennifer, iamWaitress


The “Everything Restaurant Service” Website.


A website for people who love the restaurant service industry and dedicate their time and energy to being the best they can. If that is YOU, then Welcome!


Manage A Team? Click Here.Server? Explore More.


Writing a book about service!

From 10 years of fine dining, research and iamWaitress, I have a lot of opinions. But no one cares about opinions unless they are backed up. So I spent time with 32 different restaurant service teams to discover what they were doing that made them top rated.

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Need Advice?

If you are experiencing glitches in service, let me help you. I’m pretty sure it is my purpose on this earth. Everyone can get better, but not everyone realizes it. Don’t be one of them.

Let's fix things

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32 Restaurants

Where did I go and what did I learn? Check out my articles to learn what the best are doing.

See The Restaurants

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Take a survey

In order to really understand service I need to hear from the guest’s point of view. Take a survey about your feelings about service.

Take the survey


The: No B.S Spirits and Wine Master Course (for servers)

No memorizing. No notecards. No clutter. No confusion.

The Spirits & Wine Course for you:

  • It’s FAST! Complete a subject in 10 minutes, or the entire course in a few hours!
  • Gradual introduction to information ensures you will go from Zero to Ten–guaranteed.
  • Fair price, astronomical results.
  • Increase your sales, increase your tips.
  • Designed for you to retain what you learn, with no flashcards, notes, or flipping a page.
  • 100% Money Back Guarantee



Where to Begin?

Whether you want to learn more, test your knowledge with quizzes, watch how-to videos, or need help developing a service team, has you covered!


Think you know a lot? Take one of the many server quizzes and test your knowledge.

Take a quiz


Are you responsible for training, hiring, and running a service team? Want some support and ideas? iamWaitress has you covered.

For Managers

New Servers

Are you new to the service industry? Or do you want to kick up your game? Improvement is one article away.

Check out articles

iamWaitress Newsletter:

Want FREE, weekly ideas, tips, and strategies to become superior in the restaurant service industry? Sign up. It’s Free!

“”I have been a sponge for the last little bit and I’ve been writing it all down in a note book . It’s like working in the dark then turning on the light. Thank you so much…”  – Jerri, Newsletter Subscriber, Manager MI

Coming Soon: Virtual Service Consulting.

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